What TinyChats Does
TinyChats helps authorized users manage support and account-related chat conversations, including agent communication, consumer support, payment-related workflow steps, and operational administration.
Privacy Policy
This Privacy Policy explains how TinyChats, provided by Quantrax Corporation, collects, uses, and protects information processed through the TinyChats admin portal, browser extension, and related support workflows.
Who Can Use It
TinyChats is intended for authorized business users and support personnel. It is not a public consumer social platform and is used only in connection with approved client workflows.
Information We May Process
TinyChats may process the following categories of information when needed to provide the service:
- User account information such as username, email address, role, and authentication status.
- Conversation data, including chat messages, timestamps, routing details, and assignment activity.
- Consumer support data such as name, masked or full account number, balance-related data, and workflow actions.
- Operational and security data such as audit events, access logs, API activity, and error details.
- Browser extension session data needed to connect authorized users to TinyChats services.
How We Use Information
- To authenticate authorized users and secure access to TinyChats.
- To route, display, and manage conversations between consumers and agents.
- To generate account-related workflow actions, including chat, payment, and follow-up support events.
- To maintain operational reliability, troubleshoot incidents, and monitor service health.
- To support compliance, internal audit requirements, and client support obligations.
Data Sharing
TinyChats does not sell personal information. Information is shared only as necessary to operate the service, support client workflows, comply with legal requirements, or integrate with authorized systems used by the client or Quantrax Corporation.
Data Retention and Security
We retain information only for as long as needed for operational, contractual, compliance, or legal purposes. We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure.
Third-Party Services
TinyChats may interact with client systems, infrastructure providers, and authorized business integrations needed for authentication, hosting, logging, communication, or account support operations. Those services are used only in support of the TinyChats platform.
Contact
If you have questions about this Privacy Policy, please contact Quantrax Corporation at support@quantrax.com.